Certificate in Key Performance Indicators (KPIs)

More than ever, professionals in all types of businesses, public or private, are realizing that what gets measured gets done and what gets done well gets rewarded. This course aims at providing participants with the science of translating input and output to outcome. Through a series of case studies and workshops, the course helps participants learn and apply the fundamentals behind developing robust Key Performance Indicators (KPIs) in all functions across all levels. Numerous case studies and statistics have shown that achievement of strategic and operational goals have a much greater level of success when these goals are measured with the right KPIs. These KPIs will ensure that progress is measured towards the goal and will show whether the goal is effectively achieved.

In this course, participants will discover the world of KPIs, their types, uses, and how they relate to each aspect of the business. They will master the step-by-step approach to developing the right KPIs and the most appropriate dashboards or scorecards for monitoring and reporting these KPIs to their line managers.

The course enables the participant to practice the analysis and development of all types of KPIs through a series of workshops. The workshops are team based and use customized case studies that provoke the thought process for KPI development. In addition, a number of real world case studies of KPI uses will be discussed and analyzed. Participants will also be provided with an Excel template for KPI scorecard development in addition to a KPI system self assessment and other practical checklists.

By the end of the course, participants will be able to:

• Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
• Analyze and develop the most important KPIs relevant to stakeholders and customers
• Analyze and develop the most important KPIs to drive internal quality and productivity
• Effectively manage the KPI measurement process in all phases
• Employ tools to ensure the success of the KPI implementation project

All managers and senior professionals who are involved in influencing, formulating or supporting the long term planning and strategy of their department or organization, as well as those who are responsible for linking, measuring and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard course managers, business unit and department managers and business analysts.

• KPI development and use
• Systems thinking
• Performance management
• Change management
• Proactive thinking
• Problem solving
• Results orientation