This course offers this training program in European Excellence Model EFQM, designed to provide participants with in-depth knowledge and a comprehensive understanding of…
This course offers this training program in European Excellence Model EFQM, designed to provide participants with in-depth knowledge and a comprehensive understanding of the institutional excellence framework, which is considered one of the most widely adopted models in Europe and globally for evaluating and improving organizational performance.
This program focuses on enabling participants to understand how to use the EFQM Model as a strategic tool for leading change, developing a work environment based on innovation and continuous improvement, and achieving sustainable results that reflect a balance between stakeholder expectations and organizational performance.
The program addresses the core elements of the model, including the nine criteria and the assessment methodology based on the RADAR logic, in addition to linking organizational performance to value creation. It also supports participants in translating theoretical principles into managerial practices that contribute to building a culture of excellence within their institutions.
Course Objectives
By the end of the course, participants will be able to:
Who should attend?
Executive managers and directors of quality and institutional development.
Strategic planning officers in public and private sector organizations.
Consultants and practitioners in performance management and institutional excellence.
Personnel working in internal control and institutional evaluation units.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Understand the foundations and criteria of the EFQM Model and its recent structural developments.
Analyze gaps between the organization’s current state and excellence requirements.
Apply the EFQM Model in designing strategic initiatives and institutional improvement plans.
Use RADAR logic effectively in organizational assessment and planning.
Develop an integrated understanding of how to embed a culture of excellence at all organizational levels.
Course Outline
Historical Development of the EFQM Model
Origin of the model and reasons for its development
Major milestones in updating the framework
Reasons for adopting the model in European and global institutions
General Dimensions of the Model
Overview of the three frameworks: Direction, Execution, and Results
Interaction between the dimensions to shape a culture of excellence
The position of leadership within the model structure
Leadership Criterion
The role of leadership in defining vision and values
Leaders’ responsibility in supporting innovation and transformation
Mechanisms for strengthening trust within the organization
Strategy Criterion
Developing a strategy aligned with the excellence model
Focusing on stakeholders in strategy formulation
Reviewing and updating strategy based on results and transformations
People Criterion
Talent management aligned with excellence values
Enhancing engagement and professional interaction
Empowering employees as part of organizational success
Partnerships and Resources Criterion
Managing resources effectively to enhance institutional value
Building strategic relationships with partners
Leveraging technology to support the model
Processes, Products, and Services Criterion
Designing value-driven processes
Innovation in service delivery
Flexibility in meeting customer expectations
Linking Resources to Results
Allocating resources to achieve targeted results
Evaluating organizational feasibility based on operational efficiency
The role of the value chain in supporting strategy
Understanding the RADAR Framework
Explanation of RADAR components: Results, Approach, Deployment, Assessment, and Review
Using RADAR as an assessment and planning tool
Differences between operational and strategic use of RADAR
Designing Organizational Approaches According to RADAR
Identifying key activities for each criterion
Building a continuous improvement system
Measuring impact and analyzing performance
Reviewing Results and Improvement
Linking results with implementation policies
Reviewing performance to identify improvement opportunities
Promoting a culture of organizational learning
Preparing for Institutional Assessment
Steps to prepare the organization for evaluation
Collecting supporting evidence and documentation
Building internal assessment teams
Reading and Analyzing Assessment Results
Interpreting performance reports and gap analysis
Understanding ratings and benchmarking scores
Linking analysis to future improvement
Developing Action Plans Based on Assessment
Converting evaluation results into actionable initiatives
Setting priorities and required resources
Monitoring progress and adjusting performance
Integrating the EFQM Model into Organizational Culture
Making excellence part of the organizational identity
Engaging all levels in adopting excellence principles
Strengthening collective responsibility
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.