Total Quality Management (TQM): Tool Box for Continual Improvement

The course will provide participants with comprehensive knowledge of the history and evolution of the concept of quality and the history of quality gurus and tools. Through various workshops and role plays, the course will focus on applications of quality systems, models, and methodologies, including excellence awards, ISO systems, and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools in leading organizations. Participants will leave with best practices for selecting, designing, or using quality organizational structures and tools.

The course relies on workshops, role plays, and group debriefs to help participants understand various quality concepts and applications. Additionally, it offers hands-on experience with top-notch tools and applications, and numerous videos on quality tools and systems support it. Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

By the end of the course, participants will be able to:

• Explain the importance of quality models and various quality concepts and frameworks used by quality gurus
• Discover the success elements of Total Quality Management (TQM) deployment 
• Practice TQM improvement tools to enhance customer satisfaction and improve processes within their organization
• Apply widely used improvement methodologies
• Discuss various types of benchmarking tools and techniques to boost quality initiatives

Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance.

• Problem solving
• Applying quality tools
• Selecting quality models and systems
• Using Lean and Six Sigma applications
• Change management
• Understanding ISO systems
• Applying benchmarking