Total quality management for hospitals

This course is committed to offering advanced and professional programs and courses in the field of Total Quality Management (TQM) in hospitals and other healthcare institutions. This is part of a comprehensive framework aimed at improving care and health safety across all health departments and centers.

The topic of TQM in hospitals and other healthcare institutions is receiving significant attention due to the importance of these institutions in the health of individuals and society as a whole. Through quality, substantial benefits can be achieved in health outcomes, as the overall quality of healthcare institutions directly impacts the improvement of individual healthcare, thereby reducing illness rates and contributing to increased productivity in their work. This ultimately enables them to give more to their communities. Generally, the concept of TQM in hospitals reflects the satisfaction of people with the services provided and all aspects related to clinical care within the hospital.

What are the principles of Total Quality Management in hospitals?

The principles of TQM in hospitals do not differ from those in industrial institutions and organizations, as they prioritize the customer, focus on continuous improvement within the organization, and strive to involve everyone in achieving the organization's goals

By the end of the course, participants will be able to:

What are the total quality principles in hospital?

These principles are not different than the principles of the industrial institutions and organizations, by awarding priority to the client, and the permanent development of institutions, in addition to involvement of all in achieving the objectives of the institution, and about related to the total quality management in hospitals and the other health institutions, are based on:

• Concentration on the patient and make it in the first place in the management of

The activities and in the systems in the hospital, and the pursuit by all possible means to please the patient.

• Involvement all of employees, doctors, nurses, administrators and all of relevant employees in the hospital to improve the growth plans at the work. And forming effective groups to facilitate all potentials to achieve the growth.
• Providing health services in hospital depend on statistical data, numbers and facts, without feeling and emotions, because evaluating the level of the total quality management is unpredictable, but depends on the information only.
• Basing systems offer a level of performance, to the error rates will be zero.
• Increasing the feeling of the loyalty and the belonging in the employees in the hospitals, and these depend on the attention to all psychological, financial and social aspects inside and outside of the hospital.