Course of Modern Methods to Simplify Work System Procedures under the Total Quality Management Approach
This course offers this training program titled "Modern Methods to Simplify Work System Procedures under the Total Quality Management Approach", which aims to develop par…
This course offers this training program titled "Modern Methods to Simplify Work System Procedures under the Total Quality Management Approach", which aims to develop participants’ capabilities in understanding and applying the latest administrative practices that contribute to improving institutional performance and facilitating administrative procedures according to Total Quality Management (TQM) concepts.
Given the rapid developments in work environments, there is an urgent need to reconsider traditional administrative systems and transform them into more flexible, effective procedures that meet the requirements of quality and institutional excellence. This program provides a comprehensive framework for understanding the relationship between procedural simplicity and quality outcomes, equipping participants with practical tools to build modern work systems characterized by efficiency and transparency, enhancing the satisfaction of both internal and external beneficiaries. The program also highlights the importance of aligning organizational procedures with internationally recognized quality standards and offers an advanced perspective on effectively managing institutional change when implementing simplification and continuous improvement initiatives.
Course Objectives
By the end of the course, participants will be able to:
Who Should Attend?
Managers of departments and divisions in governmental and private institutions.
Administrative development and institutional performance improvement officers.
Staff working in quality and institutional excellence departments.
Employees involved in planning and implementing administrative procedures.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Enable participants to analyze current administrative procedures and identify areas of complexity.
Provide participants with the latest methods to scientifically and systematically simplify work systems.
Enhance participants’ understanding of Total Quality Management concepts and their relationship to procedure simplification.
Develop participants’ skills in designing flexible work procedures aligned with excellence standards.
Improve institutional work efficiency by eliminating waste and achieving workflow continuity.
Course Outline
Total Quality Management Concepts and Administrative Procedures
Total Quality Management Concept and Objectives in Modern Institutions
Origins and evolution of the Total Quality Management approach
Principles of quality and their impact on the work environment
Relationship between quality and administrative procedures
Administrative Procedures: Types and Role in Organizing Work
Concept and importance of administrative procedures
Types of procedures in organizational structures
Impact of complex procedures on work efficiency
Diagnosis and Analysis of Existing Procedures
Practical Methods for Analyzing Current Work Systems
Steps for analyzing administrative procedures
Tools for procedure analysis (flowcharts, documentation templates)
Identifying gaps and points of complexity
Measuring Institutional Performance and Linking it to Procedures
Performance indicators related to procedures
Analyzing operational results versus procedural efficiency
Evaluating the impact of procedures on the beneficiary experience
Simplification Methodologies and Continuous Improvement
Basic principles for designing the ideal procedure
Integrating technology into process simplification
Ensuring interdepartmental integration
Integration between Simplification and Total Quality Management
Linking Simplification Initiatives with Institutional Quality Standards
International institutional quality models (EFQM, ISO 9001)
Alignment of procedures with quality policies
Strategic impact of simplification on achieving excellence
Managing Change in the Work Environment During Procedure Simplification
Resistance to change and how to address it
Strategies to involve employees in the change process
Leadership support in implementing procedural changes
Evaluation and Development of Future Work Systems
Monitoring and Evaluating the Efficiency of Simplified Procedures
Tools to measure success after simplification
Productivity and effectiveness improvement indicators
Periodic review of procedures according to work variables
Anticipating the Future of Administrative Procedures in the Digital Transformation Era
Modern trends in operations management
Integration of artificial intelligence with procedure simplification
Importance of digital transformation in enhancing administrative system efficiency
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.