Objectives
- To understand the principles of e-government and its significance in modern governance.
- To explore the fundamentals of Total Quality Management and its application in public services.
- To develop strategic plans for implementing e-government initiatives using TQM principles.
- To enhance citizen engagement and satisfaction through quality-driven digital services.
- To create a comprehensive action plan for successful e-government implementation.
Target Group
- Public administrators and policymakers involved in e-government initiatives.
- IT professionals working in government agencies and public services.
- Quality management professionals interested in the public sector.
- Researchers and students in public administration and e-governance.
- Stakeholders in digital transformation projects within government entities.
This outline provides a comprehensive structure for the course and can be further customized to align with specific institutional goals or audience needs. Let me know if you’d like any adjustments or additional details!