Strategy Management in the Public Sector

The public sector’s role and its classical paradigm of slow movement is changing. This fast paced change requires a specialized look at the meaning of strategy management in this key sector. Compared to private sector organizations, the public sector has a tremendously complex network of stakeholders, partners and customers with varying expectations. Beyond that, each public sector entity needs to understand its role in achieving higher purpose goals that meet the competitive ambition of the jurisdiction in which it operates.

In this course, we will discuss the importance of competitiveness as a nation. We will also deep dive into the elements of the strategy pyramid in the public sector looking at setting a national vision, cascading this vision to entities, putting the right Key Performance Indicators (KPIs) to measure success, deciding on public policy and collaborating with partners to execute the strategy through initiatives.

The course reviews best practices in strategy management from different nations around the globe. We will look at national and entity level examples from the UAE, Singapore, the UK, the US, and other nations. The main strategy management framework used is the balanced scorecard which is tailored for this sector. Participants will practice each element of the strategy management process through real life case studies and engaging activities.

By the end of the course, participants will be able to:

• Describe the overall public sector structure and the need for competitiveness to achieve national prosperity and growth
• Translate stakeholder ambition and needs into a strategic plan to achieve an entity’s mandate
• Employ the public policy development process effectively to achieve the strategic plan
• Design and manage strategic initiatives and cross-entity collaboration mechanisms to effectively execute strategies
• Utilize a practical performance management system to develop and sustain a performance culture

All managers and professionals who are involved in influencing, formulating or supporting the planning and strategy of their government or semi government entity, department or corporation. The course is also beneficial to those who are responsible for linking, measuring and improving the performance of the organization, including sector and department managers, strategy or performance management professionals, balanced scorecard managers, and research analysts.

• Strategic thinking and planning
• Service innovation
• Performance management
• Partnerships development
• Policy making
• Leadership skills
• Critical thinking
• Public sector competitiveness skills