for Training and Development offers this training program in Business Process Management (BPM), aimed at enhancing institutional efficiency in designing, improving, and e…
for Training and Development offers this training program in Business Process Management (BPM), aimed at enhancing institutional efficiency in designing, improving, and executing operational procedures in line with best managerial practices.
Process management is one of the fundamental pillars for boosting productivity, reducing waste, and achieving integration between various organizational activities. This program equips participants with the methodologies to analyze and simplify processes, address challenges associated with daily operations, and utilize performance measurement and monitoring tools for continuous improvement.
The program also covers modern approaches for continuous improvement and aligning processes with strategic goals, ensuring that operations remain responsive to organizational objectives and dynamic market changes.
Course Objectives
By the end of the course, participants will be able to:
Who Should Attend?
Operational and production managers.
Business development and performance improvement professionals.
Staff in quality management and strategic planning departments.
Project managers and supervisors of operational teams.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Understand the fundamental principles of Business Process Management.
Learn techniques for analyzing, designing, and improving operational procedures.
Strengthen their ability to document processes and align them with institutional goals.
Apply continuous improvement methodologies across various work environments.
Acquire tools for measuring and controlling process efficiency and effectiveness.
Course Outline
Introduction to Processes and Their Institutional Importance
The difference between a process and a procedure
The role of procedures in improving efficiency and quality
The relationship between procedures and organizational structure
Types and Classification of Procedures
Operational, administrative, and support procedures
Core and auxiliary processes
Prioritizing processes in management
Analyzing the Current State of Procedures
Steps for data collection and analysis
Identifying weaknesses and sources of waste
Process analysis tools (e.g., flowcharts)
Designing Efficient Procedures
Principles of ideal procedure design
Considering time, cost, and quality
Simplifying steps and assigning responsibilities
The Importance of Procedure Documentation
Ensuring continuity and reducing dependency on individuals
Facilitating internal training and development
Standardizing performance and enabling institutional control
Documentation Tools and Templates
Structuring procedures methodically
Using standardized documentation formats
Periodic review and updates of documentation
Improvement Methodologies (Kaizen – Six Sigma – BPM)
Principles of continuous improvement
Using statistical tools to enhance performance
Measuring the impact of changes and evaluating results
Reducing Waste and Enhancing Efficiency
Identifying non-value-adding activities
Minimizing repetition and complexity in procedures
Promoting a culture of improvement among staff
Performance Indicators for Procedures
Defining efficiency and effectiveness KPIs
Measuring time, cost, and quality
Gap analysis and performance improvement based on findings
Change Management and Process Control
Institutional change management steps
Monitoring adherence to procedures and adjusting when needed
Ensuring alignment with regulations and organizational policies
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.