Introduction to the Client and Its Importance
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The importance of developing communication skills
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Non-verbal communication
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Listening
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Verbal communication
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Word choice
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Tone of voice
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Professional appearance
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First impressions
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Meeting clients professionally
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Types of clients
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Problem-solving and error rectification
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Who is responsible for customer service?
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Measuring service quality levels
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Reasons for customer complaints
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Cost of dissatisfied clients
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Encouraging clients to complain
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Avoiding client dissatisfaction
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How to say "No" to a client
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Methods for calming upset clients
Training Locations: The courses are held in the following countries: Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, as well as Australia and the United States. Courses are offered at times and locations that suit your business needs and schedule.
Training Program Execution Styles:
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Group training in academy centers
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One-on-one training
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Field and practical training with a modern approach
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Theoretical training in dedicated halls within the academy
What Does the Participant Get from the Training Program? After completing the course, participants will receive a certificate accredited by for attending the mentioned training program.
Note: We can offer this course at a location and time convenient for you.
This course is offered to high-profile individuals with high standards. For more information, contact team.