Module 1: Fundamentals of Hospitality Facilities Management
- Definition and scope of Hospitality Facilities Management
- Role of facilities management in hospitality properties
- Facilities requirements for hotels and resorts
- Strategic and operational facilities management
- Responsibilities of hospitality facilities managers
- Relationship between facilities and guest services
- Key challenges in hospitality facilities operations
Module 2: Hotel and Resort Facilities Operations
- Principles of hospitality facilities operations
- Operational requirements of hotels and resorts
- Front-of-house and back-of-house facilities
- Guest room facilities
- Public areas and common spaces
- Restaurants, kitchens, and food service areas
- Conference and event facilities
- Recreational and leisure areas
- Coordinating facilities operations with guest requirements
Module 3: Hospitality Maintenance Management
- Hospitality maintenance principles
- Preventive and corrective maintenance
- Planned preventive maintenance programmes
- Maintenance scheduling and prioritisation
- Guest room maintenance
- Electrical and mechanical systems maintenance
- HVAC and plumbing maintenance
- Building fabric maintenance
- Maintenance work orders and documentation
- Emergency and reactive maintenance
Module 4: Hospitality Asset and Lifecycle Management
- Hospitality asset management principles
- Asset registers and classification
- Critical property asset identification
- Asset condition assessment
- Lifecycle cost analysis
- Asset replacement and renewal planning
- Capital expenditure planning
- Risk-based asset management
- Long-term property investment planning
Module 5: Guest Services and Facility Quality
- Relationship between guest services and facilities management
- Guest expectations and facility performance
- Room comfort and environmental conditions
- Public area standards
- Cleanliness and facility presentation
- Accessibility and inclusive facilities
- Guest complaints related to facilities
- Service quality monitoring
- Improving the overall guest experience
Module 6: Building Systems and Hospitality Engineering
- Hospitality engineering fundamentals
- Electrical systems
- HVAC and climate control
- Plumbing and water systems
- Fire protection systems
- Building automation and control systems
- Elevators and vertical transportation
- Kitchen and laundry equipment
- Critical building systems reliability
Module 7: Health, Safety and Risk Management
- Hospitality facilities risk management
- Identifying operational and technical hazards
- Workplace health and safety
- Fire safety and emergency procedures
- Pool and recreational facility safety
- Food service facility risks
- Contractor safety management
- Incident reporting and investigation
- Risk assessment and mitigation
Module 8: Energy, Sustainability and Environmental Management
- Energy management in hotels and resorts
- Energy-efficient building systems
- Water conservation strategies
- Sustainable hospitality operations
- Waste management
- Environmental performance monitoring
- Carbon reduction initiatives
- Green building practices
- Resource efficiency and cost control
Module 9: Housekeeping, Cleaning and Support Facilities
- Integration of housekeeping and facilities management
- Cleaning service standards
- Public area maintenance
- Laundry facilities
- Waste collection and disposal
- Grounds and landscaping
- Pest control coordination
- Hygiene and environmental standards
- Managing outsourced support services
Module 10: Contractor and Service Provider Management
- Hospitality contractor management
- Selecting facilities service providers
- Service-level agreements
- Contract performance monitoring
- Preventive maintenance contracts
- Outsourced engineering services
- Vendor performance evaluation
- Quality assurance and compliance
- Cost and service optimisation
Module 11: Digital Technologies in Hospitality Facilities Management
- Computerised maintenance management systems
- Building management systems
- Digital asset registers
- Smart hotel technologies
- IoT-enabled facility monitoring
- Predictive maintenance
- Digital work orders
- Facility performance dashboards
- Data-driven hospitality operations
Module 12: Performance Management and Operational Excellence
- Hospitality facilities management KPIs
- Measuring facility performance
- Maintenance performance indicators
- Energy and resource performance
- Guest satisfaction indicators
- Contractor performance measurement
- Facility audits and inspections
- Operational cost analysis
- Continuous improvement methodologies
- Developing an integrated Hospitality Facilities Management framework