Overview
- Subject
- Leadership and Management
- Duration
- 5 days
- Format
- Classroom
- Language
- English / Arabic
- Next session
- 11 - 15 Oct, 2026
- Fees
- USD 2,600Per participant
Why Attend
This course offers a course on "The Skills of Dealing with Others in the Work Environment", designed for individuals who wish to enhance their communication abilities in the workplace and develop a personality with high communication skills.
Good communication is the key to success in any work environment. A company cannot achieve growth and advancement unless it fosters a communicative atmosphere among its workforce. Effective communication brings a sense of unity and morale, ensuring that everyone works together for the company's success. Building the communication skills of employees in various departments and offices plays a crucial role in facilitating internal and external communication and advancing the company's development.
Course Objectives
By the end of the course, participants will be able to:
Who Should Attend?
- Managers and owners of government and private companies.
- Business office managers in companies.
- Managers of departments and branches in companies.
- All employees within companies, organizations, and institutions.
- All employees working in external communication roles.
- All employees involved in internal coordination and communication within the company.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
- Learn how to communicate effectively with colleagues in the workplace.
- Understand the qualities and communication skills required by employees in all administrative and executive departments.
- Master techniques for effective communication and recognize the motivational role individuals with good interpersonal skills can play within the company.
- Understand the role of communication in organizing teamwork and enhancing the company’s development.
Course Outline
-
Introduction to Communication Skills
- Definition of communication skills.
- The importance of effective communication in the workplace.
- Types of communication (verbal, written, non-verbal).
-
Active Listening
- Concept of active listening.
- Its importance in improving relationships.
- Methods to enhance active listening skills.
-
Understanding Behavioral Patterns
- Identifying different personality types (e.g., leadership, creative, managerial).
- How to interact with each type of personality.
-
Conflict Management
- Causes of conflicts in the workplace.
- Strategies for resolving conflicts positively.
- Communication techniques for handling conflicts.
-
Building Positive Work Relationships
- The importance of trust and respect.
- Strategies for enhancing relationships.
- How to handle differences in the workplace.
-
Communication in Teams
- The importance of effective communication in teamwork.
- Strategies to improve communication among team members.
- How to motivate team members to achieve common goals.
-
Influence and Persuasion Skills
- Principles of influence and persuasion in the workplace.
- Strategies for building strong arguments.
- Using positive influence to achieve organizational goals.
-
Emotional Intelligence in Dealing with Others
- The concept of emotional intelligence and its importance.
- How emotional intelligence affects workplace relationships.
- Strategies for improving emotional intelligence.
-
Negotiation Skills
- Principles of effective negotiation.
- How to reach win-win solutions.
- Negotiation techniques in various workplace environments.
-
Providing Constructive Feedback
- The importance of feedback in performance improvement.
- How to deliver feedback in a positive and constructive manner.
- How to receive feedback and handle it appropriately.
Schedule & Fees
2026 Schedule & Fees
- 11 - 15 Oct, 2026
- English
- 11 - 15 Oct, 2026
- Arabic
- 22 - 26 Nov, 2026
- English
- 22 - 26 Nov, 2026
- Arabic
2027 Schedule & Fees
- 10 - 14 Jan, 2027
- English
- 10 - 14 Jan, 2027
- Arabic
- 21 - 25 Feb, 2027
- English
- 21 - 25 Feb, 2027
- Arabic
- 11 - 15 Apr, 2027
- English
- 11 - 15 Apr, 2027
- Arabic
- 23 - 27 May, 2027
- English
- 23 - 27 May, 2027
- Arabic
- 11 - 15 Jul, 2027
- English
- 11 - 15 Jul, 2027
- Arabic
- 22 - 26 Aug, 2027
- English
- 22 - 26 Aug, 2027
- Arabic
- 10 - 14 Oct, 2027
- English
- 10 - 14 Oct, 2027
- Arabic
- 21 - 25 Nov, 2027
- English
- 21 - 25 Nov, 2027
- Arabic