Information Technology in Hotel Front Offices

This course offers this training course in (Information Technology in Hotel and Tourism Sector) to all professionals wishing to learn global visions and methods of both Tourism and Hotel Industries, and especially for those who seek to acquire advanced knowledge in Technological usages, applications, and aspects for successful Management of Tourism Faculties.

The application of computers has revolutionized application of methods and techniques in tourism industry, dominant economies today have as their major activities the search, collection, processing, and distribution of information in order to provide services to tourists. Airlines, Travel Agencies, Hotels, Car Rental companies increasingly adopt computers to enhance service, satisfy tourists, and improve business process. All countries around the world are nowadays interested in attracting the greatest possible numbers of tourists. In order to achieve this goal, each country endeavors to exert maximum efforts to achieve this objective. Some strategies have succeeded while others have failed. This course involves the reasons for success or failure, in addition to the current general global vision regarding Tourism and Hotel Marketing.

By the end of the course, participants will be able to:

This course presents this course for the following audience:

• Hotel Managers and owners.
• Directors of Hotels and Resorts.
• Personnel of Tourism establishments and facilities.
• Supervisors of hotel Reception and Front Office Departments.
• Owners of Tourism Establishments.
• Professionals wishing to operate Hotels and Tourism Facilities in a professional way.

How will trainees benefit from the Course?

After completing the program, trainees will be able to master the following topics:

• Management of hotels in a systematic manner and professional methods.
• Informing personnel working in hotels how to properly and effectively deal with tourists and handle their requirements, starting from reception until leaving.
• Developing the concept and framework of Hotel Functions.
• Trainees would be provided new ideas to support their hotel projects.
• Effective methods to deal with and receive tourists, regardless of their cultures and nationalities.
• Introducing trainees to the most recent marketing channels and modern methods for Tourism Projects.
• Developing Tourism Projects under a successful Marketing Strategy.
• Hotel Management under methodology depends on the balance between customer satisfaction and marketing functions.
• Hotel Marketing through adoption of Reception Strategy and Code of Conduct.