Achieving Performance Excellence Using Emotional Intelligence

The performance of individuals is important as it determines the individuals’ success and the survival of the organization. In this course we will provide participants with the means to improve their performance levels through the competency that, more than any other, impacts everything one says and does. Emotional intelligence (EI) is that competency and it has been proven to be an important predictor of performance in the workplace, a strong driver of leadership and a main force behind personal and organizational excellence. Participants to this course will explore and apply strategies that focus their energies and help them connect constructively with customers and colleagues for a more engaged and performing work environment.

The course features the use of interactive exercises, a variety of activities and roleplays focused on the development of EI. This course builds on the use of psychometrics that help participants identify their emotional intelligence abilities. 

By the end of the course, participants will be able to:

• Explain the link between EI and performance
• Identify their personal and social competence scores
• Develop their ‘personal competence’ to optimize professional success
• Develop their ‘social competence’ to optimize organizational success
• Apply the EI blueprint for continuous improvement

Individuals, business professionals, and managers/project managers, who want to enhance their personal, professional, and organizational performance for a successful life.

• Empathy
• Teamwork
• Customer service
• Anger management
• Stress tolerance
• Change tolerance
• Self-awareness
• Social-awareness
• Flexibility
• Assertiveness