Professional Skills for Human Resources Management

HR professionals in today's organizations are more than technical or subject matter experts. They are counselors, communicators, presenters, and problem solvers. This course is a logical continuation of the development made in our 'Interpersonal Skills for HR Professionals' course.  Although the course complements the competencies developed in the first course, it will be of significant value even if taken on its own. 

The program uses a discussion based approach in addressing the various topics covered combined with round table discussions, presentations, exercises, and role plays.

By the end of the course, participants will be able to:

• Explain the importance of Emotional Intelligence (EI) to HR professionals and apply simple techniques to develop their emotional quotients
• Deliver balanced and well structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subduing its effects
• Describe the differences between influencing and persuading and use best techniques in applying them in HR work related situations
• Apply effective creative problem solving techniques that will help them make the right decisions at work
• List the main differences between finance and accounting
• Use various budgeting techniques and apply them immediately in HR related scenarios

Human resources professionals or those who are about to start a career in HR as administrators, officers or specialists. The program is also beneficial for experienced officers and managers in HR who wish to update their knowledge and skills about the latest techniques in the various behavioral competencies.

• Working with people
• Presenting and communicating
• Applying expertise and technology
• Planning and organizing
• Achieving goals and objectives
• Financial acumen
• Problem solving
• Decision making