Dispute and claim management are essential skills needed by professionals across various sectors, both private and public. This course offers a specialized course in Conf…
Dispute and claim management are essential skills needed by professionals across various sectors, both private and public. This course offers a specialized course in Conflict and Claim Management aimed at equipping participants with in-depth knowledge and practical skills to handle disputes and claims effectively and systematically. The course will cover various methods for managing and resolving disputes through negotiation, mediation, and arbitration, as well as how to deal with legal and regulatory claims. The course will also focus on how to assess disputes, contain associated legal risks, and apply legal solutions in a manner that helps avoid escalation and contributes to achieving a quick and fair resolution.
Participants will acquire advanced skills in using modern tools and techniques for professional dispute management, which will improve institutional performance and maintain business and administrative relationships in a conflict-free work environment.
By the end of the course, participants will be able to:
Who Should Attend?
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Fundamental differences between disputes and claims.
Contractual disputes vs. execution disputes.
Administrative, commercial, and financial disputes.
When a claim arises and when it escalates into a dispute.
Regulatory requirements for claim acceptance.
Relationship between contract terms and the submitted claim.
Components of precise technical claims.
Preparing financial claims and attachments.
Linking the reasons for the claim to supporting documentation.
Types of supporting documents for a claim.
Chronology of documents and event dates.
Recording correspondence, reservations, and technical reports.
Ambiguity or conflicting contract provisions.
Delays in execution or unclear technical scope.
Price changes or unforeseen events.
Negotiable disputes vs. judicial disputes.
Temporal and financial consequences of disputes.
The relationship between disputes and institutional reputation.
Direct negotiation between parties.
Mediation and voluntary arbitration.
Preparing memoranda of understanding and interim settlement solutions.
Resorting to institutional or ad hoc arbitration.
Stages of litigation in contractual disputes.
Enforcement of arbitral or judicial rulings.
Establishing an internal claims and disputes committee.
Procedures for receiving and reviewing claims.
Internal escalation rules for claims.
Managing risks arising from claims.
Assessing the financial and legal impact of a dispute.
Recording disputes within institutional governance systems.
Give us your details and we’ll call you!
Course :
Title :
Greetings from
Arab Training Institute
Greetings from
Arab Training Institute
© 2026 Arab Training Institute. All rights reserved.