Course of Developing the Skills of Tellers

Daily Tasks of a Professional Teller

• Understanding the teller’s role within the banking and financial system.

• Importance of adherence to institutional procedures and internal regulations.

• Linking performance quality to trust in the workplace.

Basic Banking Operations

• Tools and methods used in the teller’s daily work.

• Handling cash accounts and routine transactions.

• Executing withdrawals and deposits according to established standards.

Manual and Electronic Cash Counting

• Steps for fast and accurate manual counting.

• Using counting devices and performing basic maintenance.

• Organizing and arranging cash in the cash drawer.

Cash Management During Work Periods

• Procedures for securing cash in the workplace.

• Methods for cash distribution and balancing.

• Daily preparations and end-of-shift cash reconciliation.

Detecting Counterfeit Currency

• Security features of circulating currency.

• Approved detection devices and tools.

• Proper actions in case of suspected counterfeit notes.

Fraud and Scam Prevention

• Common methods of deception in cash transactions.

• Indicators of fraud and early detection techniques.

• Professional procedures for reporting and handling suspicious cases.

Effective Communication in a Cash Environment

• Listening and engaging positively with customers.

• Managing time and work pressure during transactions.

• Fostering teamwork and collaboration with colleagues.

Handling Difficult Situations Professionally

• Calmly managing angry or stressed customers.

• Maintaining focus during peak hours and high traffic.

• Correcting cash errors and appropriate response to mistakes.

Preparing Daily Cash Reports

• Steps for accurate daily financial report preparation.

• Reconciling cash data and account settlements.

• Coordinating with relevant departments to ensure transparency.

Professional Ethics and Responsibility

• Honesty and integrity in cash handling.

• Maintaining banking confidentiality and protecting sensitive information.

• Acting responsibly when financial errors or violations are detected.