Training Course in Customer Service in the Age of Generative Artificial Intelligence

This course offers this training program in Customer Service in the Age of Generative Artificial Intelligence to provide participants with a comprehensive understanding of the rapid transformation taking place in customer service through the adoption of generative artificial intelligence technologies.

The program explores how AI-powered solutions are reshaping customer interactions by enhancing responsiveness, improving service quality, and delivering more personalized customer experiences. It also examines the role of intelligent automation in streamlining service operations while maintaining an appropriate balance between digital technologies and human engagement. In addition, the program highlights the principles of responsible AI adoption, including governance, data privacy, transparency, and ethical considerations in customer communications. By addressing both the opportunities and challenges associated with generative AI, the program equips participants with the knowledge required to support organizational transformation, improve customer satisfaction, and align customer service strategies with modern business expectations and internationally recognized professional practices.

By the end of the course, participants will be able to:

Who Should Attend?

• Customer service professionals across public and private sectors.
• Contact center supervisors and customer support managers.
• Team leaders responsible for customer experience and service quality.
• Professionals interested in applying generative artificial intelligence to customer service operations.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the concept of generative artificial intelligence and its role in transforming customer service.
• Identify the impact of AI-powered technologies on service quality and response efficiency.
• Explore modern applications of generative artificial intelligence in customer service operations.
• Understand the ethical, governance, and data privacy principles related to the use of artificial intelligence.
• Strengthen the ability to integrate intelligent technologies into customer service strategies to enhance customer satisfaction.