Core skills and integrated skills of managers of senior management and secretarial offices
The Core and Integrated Skills for Senior Management and Secretarial Office Managers course is structured to equip senior-level administrative professionals with the spec…
The Core and Integrated Skills for Senior Management and Secretarial Office Managers course is structured to equip senior-level administrative professionals with the specialized skills they need to support top executives and manage complex office environments. Covering both core managerial competencies and integrated skills, the program prepares participants for the unique demands of senior management offices.
Through a blend of interactive discussions, case studies, and hands-on exercises, attendees will gain expertise in high-level communication, strategic planning, team coordination, and decision-making. By the end of the course, participants will be equipped to streamline operations, support senior executives effectively, and lead office teams with confidence.
This course is ideal for senior administrative professionals, office managers, and executive assistants looking to expand their skills in supporting high-level executives and managing senior secretarial offices.
Course Objectives
By the end of the course, participants will be able to:
Course Objectives:
Master core managerial skills for effective executive support and office management.
Develop integrated skills in strategic planning, resource management, and delegation.
Improve communication and interpersonal skills for executive interactions.
Learn advanced organizational and coordination techniques to streamline operations.
Cultivate leadership skills for guiding teams and managing high-pressure tasks.
Understand the importance of confidentiality and professionalism in senior management offices.
Gain tools for effective decision-making and problem-solving in complex environments.
Target Group:
Office managers and executive assistants supporting senior management teams.
Senior secretarial professionals overseeing executive support functions.
Administrative professionals aiming to develop integrated management skills.
Experienced managers seeking specialized skills in senior office management.
Course Outline
Introduction to Senior Management Office Roles
Overview of responsibilities in senior management and secretarial office roles
Defining core and integrated skills for supporting executive teams
Strategic Planning and Resource Management
Techniques for developing and implementing office management strategies
Managing resources effectively to optimize office productivity
Advanced Communication and Interpersonal Skills
Professional communication for executive interactions
Building and maintaining strong relationships with stakeholders
Organizational and Coordination Skills
Coordinating meetings, travel, and executive schedules efficiently
Time management techniques to support senior management needs
Leadership and Team Management
Leading and coordinating teams within the office environment
Delegating tasks and building a supportive office culture
Confidentiality and Professional Ethics
Maintaining confidentiality with sensitive information
Ethical considerations for managing senior executives' offices
Decision-Making and Problem Solving
Developing critical thinking skills for complex situations
Problem-solving techniques for effective office management
Technology and Digital Tools for Office Management
Essential digital tools for managing documents, communications, and tasks
Utilizing Microsoft Office, Google Workspace, and other software efficiently
Crisis Management and Stress Resilience
Techniques for managing high-stakes or crisis situations
Building resilience and maintaining composure under pressure
Practical Exercises and Case Studies
Real-world scenarios to apply strategic planning and organizational skills
Group exercises for teamwork, problem-solving, and decision-making
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.