Leaders and managers have a highly critical role to play during difficult and uncertain times. How they treat, engage, and motivate their employees today will continue to…
Leaders and managers have a highly critical role to play during difficult and uncertain times. How they treat, engage, and motivate their employees today will continue to resonate for many years to come. Hence, leaders and managers need different strategies and approaches when it comes to helping their companies and their employees get through the current crisis and be in “get set-ready-go” or the “READY” mode when the crisis dissipates or is under control. This course is about motiving employees under difficult business circumstances and keeping them engaged, connected, and appreciated.
Course Methodology
This course relies on distance learning and facilitation. The course is delivered by leading experts with top skills in facilitating courses face to face and remotely. Facilitators will also employ electronic media in relation to course material (slides, workbooks), individual and team exercises/activities, session plans, and case studies.
Course Objectives
By the end of the course, participants will be able to:
Analyze severity of existing circumstances and develop appropriate plans to manage them
Re-assess their leadership and management styles when operating in unusual circumstances
Evaluate individual and team performance and manage emerging challenges
Motivate and engage more effectively to encourage new behaviors and sustain productivity
Prepare for the post-crisis mode and for future recurrence
Target Audience
Leaders, managers, and supervisors who need to operate under mitigating circumstances
Target Competencies
Motivation skills
Communication skills
Managing and leading in difficult times
Virtual or face-to-face coaching skills
Virtual or face-to-face feedback skills
Managing performance goals in difficult circumstances
Course Outline
Understanding the situation and its severity
Assessing the damage and getting the facts.
Strategic goals
Operations
Employees
Customers
Understanding and observing Critical Behavioral Factors
Anxiety
Resistance
Conflicts
Overcoming operational and behavioral challenges
The TAKE CHARGE formula
Adjusting leadership style to new circumstances
My leadership tendencies – A quick check-up
Staying calm cool and collected
The importance of the adaptive mindset
Stressing organizational culture
Engaging the heart and the mind
Listening and empathizing
Employee motivation in uncertain times
Sustaining motivation during difficult times
Issues with motivation during crisis or difficult times
Higher-order needs and intrinsic motivation
Establishing performance guidelines
Setting the right levels of expectations
The relevance of trust in difficult times
Solving motivation and performance issues
Establishing adequate working conditions
Guiding the team out of the crisis tunnel
Staying positive
The power of fact-based information
Overcoming dysfunctional conflicts
The positive impact of teamwork
Returning to business as usual
Identifying things that we could have done differently
Incorporating the learning into the organizational system and procedures
Ensuring the entire team understands the changes and ready to execute
Communicating these changes to all affected groups
Recognizing hard work during a crisis
Stay prepared, stay adaptive, stay Ready – Get set – Go!!