Building effective managerial and leadership skills is critical to help you and your organization succeed. This course is designed to help both new and experienced manage…
Building effective managerial and leadership skills is critical to help you and your organization succeed. This course is designed to help both new and experienced managers develop advanced skills necessary to add immediate value to their staff and organization.
Course Methodology
This course relies on the use of individual and group debriefs aimed at helping participants develop skills in leading and managing others. The course also features the use of a number of case studies and presentations by participants followed by plenary discussions. In addition, videos and team exercises are used to demonstrate the skills required for effective management.
Course Objectives
By the end of the course, participants will be able to:
Define the leadership and managerial skills necessary for increasing organizational productivity
Apply effective coaching and appraisal techniques
Employ problem solving tools to overcome organizational obstacles
Solve conflicts using win-win approaches
Create plans to manage change leading to continuous improvement
Develop effective time management action plans
Target Audience
This course targets managers, senior supervisors, and professionals who want to learn advanced management and leadership techniques.
Target Competencies
Leading others
Managing performance
Problem solving ability
Influencing others
Managing change
Coaching skills
Conflict management
Note
Course Outline
Management and leadership
The manager compared to the leader
Styles of leadership
Goals of organizational behavior
The implication of attitudes and personality
10 ways to empower followers
Maturity levels
The 9 key motivators
Coaching and appraising performance
Coaching, training, and counseling
The psychology behind coaching
Coaching: why and when
The coaching meeting
Feedback, review, and appraisal
Elements of constructive feedback
Performance appraisals
Preparation and scheduling of appraisals
Problem solving and decision making techniques
Principles of problem solving
Team problem solving
Differentiating between symptoms and causes
Tools and techniques of problem solving
Effective group brainstorming
The manager as a decision maker
Using the prioritization grid
Managing conflict
Sources of conflict
Constructive and destructive conflicts
Conflict and team performance
Resolving and managing conflicts
Conflict management styles
Managing change
Definition of organizational change
Dynamics of change
Contemporary issues behind change
Planning for change
Transition structures
Success factors for making change happen
Overcoming resistance to change
Communication strategies during change
Changing behaviors by changing mindsets
Managing time and meetings
Time management principles
Identifying and setting goals
Time management tools
Prioritizing activities
The time management grid
Improving meeting leadership skills
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.