Training Program in Office Management and Secretarial Development
The secretariat plays an important and vital role in organizations of all sizes and activities, and contributes to assisting decision-makers in organizations to bear thei…
The secretariat plays an important and vital role in organizations of all sizes and activities, and contributes to assisting decision-makers in organizations to bear their burdens so that the organization achieves its goals. Therefore, officials in organizations are keen to take great care in selecting workers in secretarial departments, because the secretary contributes effectively to improving the image of The organization is in front of the clients, hence the keenness of thinkers and writers to contribute to defining the qualities and characteristics that must be available in those who occupy secretarial positions. Determining the practical and applied aspects of the tasks and duties assigned to secretarial staff, where we will talk about the concept of secretarial, its importance, types and qualities of a successful secretary, and how to skillfully conduct and handle telephone communications. To organize the director’s files technically and in line with their nature and how to retrieve them. Because of the importance of the secretary’s role in editing correspondence to the director, I thought that the portfolio should include materials related to writing correspondence according to the formal and objective rules. In this program, we will focus on advanced modern skills and the use of technology in the work of office managers and secretaries in line with the requirements of the times. This program enables secretaries and office assistants to have a better understanding of the business environment in order to more effectively manage the essential functions of the office.
Course Objectives
By the end of the course, participants will be able to:
Who should attend?
Personal assistants.
Administrators.
Secretaries.
How attendees will benefit?
After completion of the course, delegates will be able to:
Specialties and obligations in the field of secretarial and office management.
Necessary and self-required capabilities for secretarial and office management.
Real and realistic practices of secretarial skills and the art of dialogue.
Practical and technical practices in office management, writing reports and correspondence using modern methods.
Course Outline
Executive secretarial and office management:
The concept of secretarial and its importance
The importance of office work and office management functions.
Duties, responsibilities and attributes of the office manager and the administrative assistant and Executive Secretary.
Communication skills.
Time management and prioritization.
Organizing meetings and organizing travels.
Dealing with phone calls, and with visitors.
The physical environment in the modern office.
Contemporary office, office technology.
Communication skills and art of conversation:
The concept and importance of communication.
Communication elements.
Types of communication.
Verbal and nonverbal communication.
The etiquette of communication and dialogue with others using all means.
Modern methods and the use of technology to enhance communication, dialogue and relationships.
Technical methods for arranging papers and documents:
The status of office means in recording documents. Attributes of registry staff.
Relationships with office letters.
Origin and stage of documents.
Access to records policy.
Distribution, protection and arrangement.
Record and retrieve messages and documents.
Separation, transfer and perishing of recordings.
Specializations and advanced tools in the scope of exchange, registration and refund.
Preparing reports and correspondence:
Meaning and types of messages and data.
The energies and abilities necessary for the development of writing and reading.
Attributes and shares of good data.
How to write messages and data.
Illustrations in the data.
Computer and display messages and data.
Defects prevailing in writing messages and data.
Advanced Secretarial Capabilities:
The duty of the administrative assistant in the institution and the qualities of the administrative assistant.
Communication capabilities in secretarial offices
Preparing the achievement list, record of meetings, and arranging travels
Arranging office work: appointments, time, organization of work according to priority
Relationship with others and the impact of work in secretarial offices
Facilitate office work arrangements and the successful use of the telephone
Practical secretarial
Use of advanced office tools, processes and equipment
Executive secretarial and office management:
Office administrative realism
Terms of reference, obligations and qualities of the office manager, administrative assistant and direct secretary
Communication capabilities
Organizing time and setting priorities
Arranging meetings and arranging trips
Interact with phone calls and visitors
Physical factors in the modern office
Messages, statements and internal books
Office settings and specializations
Office arrangements
Electronic secretarial:
Advanced methods in the secretariat
The status of advanced specializations in secretarial work
Computer information statement
Electronic arrangement of people's data
Electronic arrangement of appointments and terms of reference in secretarial offices
Arranging meetings electronically
Electronic arrangement of records and documents
Electronic arrangement of appointments and terms of reference in secretarial offices
Electronic Communications (Internet and Email)
Self-development for administrative assistants and etiquette:
The meaning of the art of etiquette, its origins and its place in the secretarial specialties
Work without direction and personal progress
Develop appropriate ideas and methods
Phone usage capabilities
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.